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Refund Policy

This Refund Policy outlines the terms and conditions for requesting a refund for purchases made on Lambdio. By making a purchase, you agree to this policy.

Last Updated: August 15, 2026

1. 14-Day Money-Back Guarantee

This Refund Policy outlines the terms and conditions for requesting a refund for purchases made on Lambdio. Our order process is conducted by our online reseller, Dodo Payments. Dodo Payments is the Merchant of Record for all our orders. By making a purchase, you agree to this policy.

Lambdio offers a 14-day money-back guarantee for all paid subscription plans (Premium and Enterprise). If you are dissatisfied with our service for any reason, you may request a full refund within 14 calendar days of your initial purchase.

Key Conditions

  • Time Limit: The 14-day period starts on the date of the original transaction as recorded by Dodo Payments.
  • Usage Limit: Subscriptions are eligible for a full refund within 14 days, provided you have not exceeded 25 started learning sessions. A "started learning session" is defined as a started study round or lesson (including both learning and review session) unit as recorded in Started Sessions section on Account page.
  • Fully Accessed Status: Once a user starts their 26th learning session, the digital content is considered 'fully consumed,' and the transaction is no longer eligible for a refund, even if within the 14-day window.
  • First Purchase Only: Refunds are only available for the initial subscription payment. Subsequent renewals are not eligible for refunds unless cancelled prior to the renewal date (see Section 5).

2. How to Request a Refund

To request a refund, please contact our support team. To speed up the process, you must provide:

  • Your Order ID: (This is provided in the receipt email from Dodo Payments, e.g., RE-123456).
  • The email address associated with your Lambdio account.
  • A brief explanation of the reason for your refund request.

You can reach us at support@lambdio.com with the subject line "Refund Request". We aim to review all requests within 48 hours.

3. Processing of Refunds

Once your refund is approved by Lambdio:

  • We will instruct Dodo Payments to reverse the transaction.
  • The refund will be issued to the original payment method used during purchase.
  • Timeline: Funds usually appear in your account within 5-10 business days, depending on your bank or credit card provider (PayPal may be faster).

4. Effect of Refund on Subscription

Important: If your refund request is approved, your subscription will be immediately cancelled, and your access to paid features will be revoked. You will revert to the free plan (if available) or lose access to the platform's premium content immediately.

5. Non-Refundable Situations

The following circumstances are not eligible for a refund:

  • Requests made after the 14-day guarantee period has expired.
  • Accounts that have exceeded the 25-session usage limit.
  • Failure to cancel a subscription before the renewal date (auto-renewals are non-refundable).
  • Accounts terminated due to violation of our Terms of Service (e.g., fraud, abuse).

6. Subscription Cancellation (Without Refund)

If you are outside the refund window or simply wish to stop future billing, you can cancel at any time. To stop future charges while keeping access until the end of your current billing period, cancel through the store or platform where your subscription was purchased:

How to find out which subscription type you have: In the app, go to Account → Subscription section. The subscription card shows where your plan was purchased — it will say "via Website", "via App Store", or "via Google Play".

  • Website (Dodo Payments): Open Lambdio in a browser → Account → Manage Billing (button within Subscription section) → follow the link to the customer portal → Cancel Subscription.
  • iOS (App Store): On your iPhone/iPad, open Settings → tap your name → Subscriptions → find "Lambdio" → Cancel Subscription. Alternatively, open the App Store → tap your profile photo → Subscriptions → Lambdio → Cancel Subscription.
  • Android (Google Play): On your Android device, open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions → find "Lambdio" → Cancel subscription.
  • Cancellation stops the next scheduled charge but allows you to maintain access to paid features until the end of your current billing cycle.

7. Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: support@lambdio.com

Registered Address: Georgia, Tbilisi, politsiis I chikhi N5, 0162

We aim to respond to all inquiries within 48 hours.

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